Customer Service Administrator

Type: Contract
Location: Nottingham

Customer Service Administrator

Exciting opportunity for strong administrator with great customer service skills to take on a Customer Service Administration on fixed contract until July 31st, 2021.

As Customer Service Administrator you will be actively supporting (initially remotely (WFH) albeit there are plans afoot in line with national guidelines to return to some form of office based work during 2021) a vibrant, fast paced customer service team.

Duties include:

  • Order management
  • Following up claims and investigating disputes
  • Helping to resolve queries on orders and returns
  • Providing general support of any admin enquiries
  • Assisting on the phone lines as necessary

You will be expected to build sustainable relationships with customer service team members and internal stakeholders and ensure timely communication in-line with customer service expectations and brand objectives.  It is essential that you have the best interests of the Customer and Company at heart when handling and resolving all issues.

The successful Customer Service Administrator will possess first class admin and customer service skills and ideally have worked within a wholesale / manufacturing / distribution environment and therefore possess an understanding of supply chain activities.

Suit upbeat and enthusiastic administrator who is well organised, methodical, accurate and a great team player.

You must have a good knowledge of MS Office to include intermediate Excel and Teams.

An ability to speak a European language, ideally Swedish, Danish, or Norwegian would be a real asset although is by no means essential.

Naylor George is a recruitment agency working on behalf of a client. We aim to contact all suitable candidates within 2-3 days. Unfortunately, due to the high volume of response we receive we are unable to provide individual feedback to applications that haven’t reached the shortlist – we do however wish you all the best in your search for a new job.

Apply now…

To apply or enquire about this role please contact us.

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