Senior Desktop Engineer

As a Senior Desktop Engineer, you will be a part of the team responsible for day-to-day running of our client’s Desktop environment and associated technologies.

Duties to include:

Handling and taking ownership of escalated calls and providing high level of 2nd line (and some 3rd line) / desktop support for Microsoft Windows technologies

Mentoring and providing support for their service and desktop support staff

Liaising with Infrastructure support teams and 3rd party support where necessary.

Automation: creating scripts where possible to improve desktop support processes.

Assisting with upgrades to software and systems.

IT project work, working closely with IT Management and senior technicians on technical development.

Suit enthusiastic / experienced Desktop Engineer with a professional and pro-active approach. Relevant experience in a similar position essential.

Must possess the following:

MCSA or equivalent professional qualifications.
Ideally ITIL foundation level qualification.
A valid Full UK driving license.
Technical Experience will include:
Microsoft Desktop operating systems (Windows 7/8/8.1/10)
Microsoft Server operating systems (Windows Server 2008/2008 R2/2012/2012 R2/2016)
Microsoft products including Active Directory, Exchange, Office 365,
Microsoft Office Suite
PowerShell/VBScript scripting.
Antivirus and security products such as bitdefender, Duo mobile, Cisco Umbrella,
Cisco switching and routing config experience
VMware vSphere and vCentre
VEEAM Backup and Replication technology

Additional key words: systems engineer, systems engineering, technical service support, 3rd line support, 3rd tier support, server management, server installation, network management, network design, desktop support, WiFi management, Microsoft MCSE, Cisco CCNA, VMware VCP, Microsoft Windows Server, Microsoft Exchange, VMWare, Hyper-V, Enterprise environment, patch management, TCP/IP, DNS, DHCP, routing, VLANs, Citrix.

Naylor George is a recruitment agency working on behalf of a client. We aim to contact all suitable candidates within 2-3 days. Unfortunately, due to the high volume of response we receive we are unable to provide individual feedback to applications that haven’t reached the shortlist – we do however wish you all the best in your search for a new job.